Privacy Policy
Last updated: 8 September 2026
Neatex (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how Neatex collects, uses, stores, and protects personal information when you visit or use our website, neatex.uk, including when you contact us through our online contact forms.
1. Who We Are
Neatex is a laundry, dry cleaning and alterations service operating in the UK.
If you have any questions about this Privacy Policy or how we handle your personal information, you can contact us using the contact details provided on our website.
2. Information We Collect
When you use our website or contact us, we may collect information such as:
Your name
Email address
Telephone number
Address or collection/delivery details, where required
Information contained in your message or enquiry
Details you provide regarding our laundry, dry cleaning, alteration, collection or delivery services
Technical information such as IP address, browser type and device information where collected automatically by our website
We only request information that is reasonably necessary for the relevant purpose.
3. How We Use Your Information
We may use the information you provide to:
Respond to your enquiries and messages
Provide information about our services
Arrange or manage collections and deliveries
Provide laundry, dry cleaning and alteration services
Communicate with you about your enquiry or service
Maintain records of enquiries and communications
Improve our website and services
Protect our website and prevent misuse or fraudulent activity
Comply with legal and regulatory obligations
We do not sell your personal information.
4. Contact Forms
When you submit information through a contact form on our website, the information you provide is securely submitted to our website and may be stored within our website’s administration system.
The information is used by Neatex to respond to your enquiry and provide the services you have requested.
Contact-form submissions may include your name, email address, telephone number, message and other information that you voluntarily provide.
5. Email Communications and Google Services
Neatex uses Google services to facilitate the delivery of emails generated by our website.
When you submit a contact form, the website may use Google’s Gmail API to send the notification email to the relevant Neatex email account.
The Google account used for this purpose is Neatexd@gmail.com.
The website does not use Google services to access your personal Gmail account, read your Gmail messages, or access your Google Drive or other personal Google data.
Google is used solely to facilitate the sending of emails generated by the website.
Information contained in a contact-form submission may therefore be transmitted through Google’s email infrastructure for the purpose of delivering the relevant email.
Google’s use of information is also subject to Google’s applicable policies and terms.
6. Legal Basis for Processing
Where UK data protection law applies, we process personal information using an appropriate lawful basis depending on the circumstances.
This may include:
Contractual necessity where information is required to provide a service you have requested;
Legitimate interests where processing is reasonably necessary to respond to enquiries, operate and improve our business, maintain website security, or manage communications;
Legal obligation where we are required to process or retain information by law; and
Consent, where consent is required and you have provided it.
Where we rely on consent, you may withdraw that consent at any time.
7. How We Share Your Information
We may share personal information with trusted service providers where this is necessary to operate our website or provide our services.
Depending on how the website operates, these may include:
Website hosting providers
Website and technical service providers
Email service providers, including Google services used to deliver website-generated emails
Payment or booking providers, where applicable
Professional advisers or authorities where required by law
We only share information where there is a legitimate reason to do so and, where required, appropriate contractual or other safeguards are used.
8. International Data Transfers
Some service providers used by our website may process information outside the United Kingdom.
Where personal information is transferred internationally, we take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.
This may include the use of adequacy decisions or appropriate contractual safeguards where applicable.
9. How Long We Keep Your Information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:
Respond to enquiries
Provide requested services
Maintain appropriate business records
Resolve disputes
Meet legal, accounting or regulatory requirements
The exact retention period may vary depending on the type of information and the reason it was collected.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it.
10. Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
11. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure that the website functions properly, understand how visitors use the website, improve performance, and, where applicable, provide relevant functionality.
Some third-party services used on the website may also set cookies.
Where consent is required for non-essential cookies, we will request consent before using them.
You can manage or disable cookies through your browser settings, although doing so may affect certain website functionality.
12. Your Data Protection Rights
Depending on the circumstances and applicable law, you may have rights regarding your personal information, including the right to:
Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Request restriction of processing
Object to certain processing
Request transfer of your information in certain circumstances
Withdraw consent where we rely on consent as our lawful basis
To exercise your rights, please contact Neatex using the contact details provided on our website.
We may need to verify your identity before responding to certain requests.
13. Complaints
If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve the issue.
You also have the right to complain to the UK’s data protection regulator, the Information Commissioner’s Office (ICO).
You can find information about the ICO and how to make a complaint on the ICO’s official website.
14. Children’s Privacy
Our website and services are not specifically directed towards children.
We do not knowingly collect personal information from children where such information is not necessary for the provision of our services.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or the way we process personal information.
Any updates will be published on this page together with the date of the latest revision.
16. Contact Us
If you have questions about this Privacy Policy, your personal information, or how we process your data, please contact Neatex through the contact details available on neatex.uk.
Neatex
Website: neatex.uk
Email: Neatexd@gmail.com
